SUSTAINABILITY Identification of Lawson’s Material Issues

Based on the “Three Promises,” our business policy, we classified our value chain-related initiatives into six categories, taking into account social issues and conditions. We decided our material issues from the standpoint of customers, placing importance on our initiatives as an organization responsible for safe and secure social infrastructures, which is the most important thing for a retailer.
Starting in fiscal 2021, our core group companies have also identified material issues and set targets (KPIs). The entire Lawson Group will work together to solve social and environmental issues.

* We have been revising and discontinuing our major initiatives and services by removing those that have already been completed and adding new ones.

Business Policy Applicable
Material Issues
Major Initiatives and Services*
Providing Safety/Security-Oriented Overwhelmingly High Value-Added Products and Services Friendly to Society and the Environment
  • Providing high value-added private brand products
  • Deployment of Machikado Chubo in-store kitchens
  • Planning and developing locally produced products for local consumption, and spontaneously utilizing domestic ingredients
  • Developing and selling products under consideration of society and the environment
  • Deployment of Lawson Farm agricultural products
  • Development of products and services in response to changes in society
  • Developing and operating a supply chain with consideration for society (human rights, etc.) and the environment
  • Conducting fair trade with suppliers
Supporting Health Promotion for All People Through Products and Stores
  • Development of products with low salt, low sugar, and fortified protein
  • No use of preservatives and artificial colors
  • Creation of a pharmaceutical product sales system
  • Expansion of Natural Lawson and HealthCare Lawson
  • Promotion of health promotion partnerships with local governments
  • Supporting and subsidizing health initiatives for store owners and crews
  • Promoting health and productivity management (promoting employees’ challenge for health)
Providing Comfortable Work Environments Leading to Job Satisfaction
  • Creating a comfortable work environment for store crew
  • Training and retention of store crews
  • Introduction of an owner support system
  • Promoting the MO system for multiple-store management
  • Enhancing communication with franchise stores
  • Promotion of human resource diversity
  • Promotion of job satisfaction reforms using DX, etc.
  • Development and expanded use of leave for maternity, childcare, nursing, long-term care, etc. (operation of nursery school)
Supporting Women and Seniors as well as Children’s Growth
  • Maintaining Scholarship program for children from single-parent families
  • Promoting fund-raising programs for children’s futures (school afforestation activities, “Dream Classes”, etc.)
  • Creation of an environment to support children’s learning
  • Donation of products to facilities that require food support
  • Deployment of “Care-focused Lawson for Senior Citizens” program (support for long-term care), regional revitalization events
  • Promoting Safety Station (SS) activities (community watch service for women, children, and seniors)
Coexisting Synergistically with Communities by Serving as Part of the Social Infrastructure
  • Expansion of mobile sales and delivery services
  • Online product dispatch, returns, and in-store delivery pick-up services
  • Promotion of Lawson Bank ATM services, financial service brokerage
  • Government certificate issuance services
  • Executing comprehensive regional agreements with the local governments, promotion of partnerships
  • Collaboration with national and local governments to support stricken areas in the event of disaster
Sustainable Environment Preservation Activities Toward a Carbon-Free Society
  • CO2 reduction: Promoting energy efficient stores and offices (Introducing and operating energy efficient equipment)
  • CO2 reduction: Utilizing and spreading renewable energy
  • CO2 reduction: Efficiency enhancement of distribution and promotion of changeover to environment-friendly trucks
  • Reduction of food loss: promotion of selling out stock, selling by weight, development of products with long best-before dates
  • Reduction of plastic waste: Reduction in amount of plastic used for containers, packaging, and sales promotion materials, etc.
  • Reduction of use of natural materials such as copy paper, etc.