SUSTAINABILITY Customer Relations

Efforts to Ensure Safety and Security

Providing safe and secure food products and meeting the needs for health are essential to Lawson's Three Promises and are important responsibilities that we must fulfill. Our headquarters and stores are working together to deliver safe, secure, healthy, and delicious products to our customers.

Approach to Safety and Security

Lawson complies with environmental and safety laws and regulations in all processes, from the development of original products* to the manufacturing process and sales, and is committed to thorough quality control.

Efforts to Ensure Safety and Security

In order to maintain the quality of our original products throughout all processes, from development to manufacturing and delivery to the customer, our quality control and product development departments, as well as our business partners, work together to implement strict quality control, from raw material management at the time of purchase to production management at the time of manufacturing, guidance to contract manufacturing factories, and hygiene control at our stores. For example, we have established a HACCP system at factories manufacturing rice dishes to prevent incidents such as food poisoning and contamination by foreign substances. All important control items in the production process, such as cooking time and product temperature control, are recorded, and if a problem should occur, we have a system in place to immediately investigate the cause and take action. For our original products, we work to reduce the use of food additives and do not use artificial colors or preservatives.

* Original products: Lawson original products include lunch boxes, rice balls, sushi, bakery items, prepared food, salads, cooked noodles, and pasta with the Lawson mark on the price sticker (excluding in-store prepared products).

To Provide Safe and Secure Products

We are committed to achieving safety, security, and health by ensuring thorough quality control.

Use of raw materials

Lawson's original products are subject to a rigorous system of checks to ensure safety and security, starting with the careful selection of raw materials and ending with the delivery of the product to the customer.
Professionals are assigned to carefully select and use raw materials in order to supply safe and secure products. In addition, only those raw materials that have passed a rigorous screening process based on Lawson's quality control standards are used.

From product design to commercialization

For original products, Lawson conducts its own inspections of the ingredients and finished products, and only those products whose safety has been ensured can be released onto the market. Once the product specifications are finalized, we conduct a document review as well as a trial production on the actual production line to confirm the safety of the product.

Product manufacturing process

We have established a HACCP system at our factories manufacturing rice dishes to prevent incidents such as food poisoning and contamination by foreign substances. All important control items in the production process, such as cooking time and product temperature control, are recorded, and if a problem should occur, we have a system in place to immediately investigate the cause and take action. Whenever a new factory is put into operation or new equipment is introduced, staff from the quality control department attend the factory to check for any hygiene control problems.
In the daily manufacturing of products, our factories are always kept clean, and employees are required to take air showers, wash their hands, and disinfect their hands before entering the factory to prevent the introduction of foreign substances. In addition, the products themselves are inspected by metal detectors and other means to check for the presence of foreign substances and to ensure that they are presented in accordance with regulations.

Temperature checks at stores

To maintain the freshness and quality of our products, we check the temperature of our store showcases four times a day. In addition, in order to ensure thorough hygiene control, the food hygiene manager at each store conducts self-inspections, and the SV (Supervisor: Store Management Instructor) at headquarters conducts monthly hygiene surveys and provides guidance. In addition, unannounced inspections by an external organization are conducted at all stores nationwide.

Setting the allowable date of receipt and allowable date of sale

In order for customers to purchase safer products with peace of mind, we set an allowable date of receipt and allowable date of sale for products, and check at our stores to ensure that no products are sold past their use-by dates.
Furthermore, as of September 1, 2017, as part of our efforts to reduce the amount of food wastage, which is considered to be a social issue, we have reviewed the allowable date of receipt and allowable date of sale for products. With regard to the allowable date of receipt, we revised 1/3 of the best-before dates (use-by dates) of some processed foods to 1/2 and 2/3. As for the allowable date of sale, we have extended the dates to reduce the number of expired products and to reduce waste.

Quality Control in the Product Manufacturing Process

Processes that go into making a Premium Roll Cake

In September 2009, Lawson launched its Premium Roll Cake. This popular product triggered the so-called "convenience store sweets boom" in Japan, and has been well received by many, especially female customers, as it offers the taste of a genuine dessert at an affordable price.
In order to ensure that customers can enjoy our Premium Roll Cake and other products with peace of mind, we have put in place a variety of safety, hygiene, and quality control measures at our manufacturing plants.

Premium Roll Cake

Premium Roll Cake
Soft and fluffy dough made with ingredients produced in Hokkaido. The cream has a milkier texture.




PAGE TOP