SUSTAINABILITY Engaging with the SDGs

Identify Lawson’s Material Issues,
and Promote Sustainable Initiatives to Realize Its Future Vision

Based on our Group Philosophy “Creating Happiness and Harmony in Our Communities,” we promote customeroriented business activities aiming to become “Hub of refreshment in every community” Believing that striving to realize the “Three Promises” eventually promotes the “Sustainable Development Goals (SDGs),” we aggressively address our challenges.

Sharing issues faced and progress made toward their solution at the SDGs Committee

SDGs Committee Organization

In March 2019, Lawson established the SDGs Committee with the aim of realizing a sustainable society through its business activities, and has conducted initiatives leading to solutions for social issues one by one through a step by step approach. Furthermore, on March 1, 2021, we appointed a Chief Sustainability Officer (CSO), a position that will be filled by the President and Representative Director. In addition, on the same day, we also established the SDGs Promotion Department as a dedicated department to further strengthen our efforts under the new structure.
Each department works independently to realize the “Three Promises” through their business activities. At the same time, we promote initiatives linked to SDGs, and periodically come up with solutions for challenges and report on the progress through the SDGs Committee. While the committee takes the initiative in fulfilling our social responsibility by taking steps to solve social issues, we continue striving to enhance our corporate value and achieve sustainable growth.
We have also established working groups under the SDGs Committee to strengthen our efforts in the areas of CO2 reduction, food loss reduction, plastic reduction, supply chain expansion, and information disclosure, which we consider to be issues requiring a particularly speedy response among Lawson's materials issues.

In our business policy, the “Three Promises,” we promise to provide “Superior taste,” “Human kindness,” and “Environmental (Machi) friendliness” with our customers as the starting point. By doing so, our goal is to become the Hub of refreshment in every community by offering the three “Whew!” Surprises.

  • Superior taste: Surprising discoveries in products and services
  • Human kindness: Creating clean stores and providing pleasant customer service
  • Environmental (Machi) friendliness: Reduction of CO2 emissions, food loss, and plastic

Identifying Material Issues

Steps to Identifying “Material Issues”

STEP1 In order to find issues with heavy impacts on the environment, society and economy, and then identify Lawson’s own “material issues,” we categorized our business activities into value chain phases such as raw materials procurement, manufacturing, distribution, etc., and confirmed what initiative was helpful toward achieving each target or goal of the SDGs by clarifying social issues in every phase.
STEP2 From the social issues spotted in the feedback or questionnaire results from stakeholders such as customers, franchise stores, shareholders, and institutional investors, we selected the issues with heavy impacts on the society.
STEP3 Cross-checking the social issues identified through stakeholder feedback with those impacting heavily on Lawson, we prioritized those necessary for us to become “Hub of refreshment in every community”
STEP4 We linked Lawson’s initiatives for the specified social issues to the “Three Promises,” and decided our material issues.

Matrix -Impacts of Identified Social Issues Plotted on Graph-

Lawson's Material Issues and Environmental Vision (Targets for 2030 and 2050)

Lawson’s Way of Thinking in Advancing Initiatives

Contributing to achieving a sustainable society from two perspectives
The Lawson Group seeks to contribute to achievement of the SDGs from the following two main perspectives.
First, we pursue activities that make proactive contributions to society and the environment. In particular, we are endeavoring to determine the volume of CO2 emissions released from our supply chain and installing the latest energy-efficient equipment in our stores as part of our efforts to reduce CO2 emissions from our operations.
Second, we provide proactive support for our customers’ social and environmental activities by delivering eco-friendly products and services.

Social and Environmental Education

At the Lawson Group, we conduct social and environmental education and training for headquarters employees, franchise owners, store managers, and store crews.

Beginning with training at headquarters for new recruits, training encompasses all Lawson employees and includes annual general environmental training via e-learning.

For franchise owners, store managers, and store crews, training is provided when new stores open as part of our Basic Management Course (BMC). Moreover, we take steps to regularly share information through in-house magazines and reports.

●Social and Environmental Education

Target Method Frequency Description
Franchise owners, managers, store crews Pre-store opening and other training, in-house magazines, reports. Once a month or more Sharing information relevant to stores about social and environmental initiatives
Headquarters employees Training for new hires and newly promoted managers, general environmental training (e-learning and self-directed), in-house magazines, reports. Once a year or more Sharing information relevant to the Lawson Group’s activities about social and environmental initiatives and promoting environmental legal compliance
Affiliated companies General environmental training (lectures, e-learning, and self-directed) Once a year or more Sharing information relevant to the Lawson Group’s activities about social and environmental initiatives and promoting environmental legal compliance