(1) We will act with consideration towards all customers.

We will address the following items in order to gain the trust and empathy of our customers.

• We will give due consideration to ensuring quality and safety and the protection of personal information.
• We will comply with consumer laws, including the Act against Unjustifiable Premiums and Misleading Representations, and display accurate information.
• We will correctly gauge customer needs and provide socially useful products and services.
• We will promptly respond to customer inquiries with sincerity, and utilize their feedback in the improvement and development of our products and services.

(2) We will build relationships of trust with our franchise stores, who are our greatest partners.

To ensure that we secure empathy for our Group Philosophy of "Creating Happiness and Harmony in Our Communities" from Lawson franchise stores, we will continue to build and maintain permanent relations of trust while complying with laws such as the Anti-Monopoly Act and upholding contracts and promises.
The entire Lawson Group walks together with the franchise stores, and we will contribute to the building and maintenance of relationships of trust, while being aware that our own operations have an impact on the franchise stores.

(3) We will conduct fair and transparent transactions with every business partner.

We will strive to build a relationship of trust with all of our business partners.^*4 To this end, we will address the following items.

• We will comply with related laws such as the Anti-Monopoly Act and the Subcontractors Act, as well as contracts with our business partners.
• In principle, we will not offer or receive gifts or entertainment, or commit any acts of corruption prohibited by law (bribery, fraud, embezzlement, extortion, bid rigging, insider trading, money laundering, abuse of authority, obstruction of justice, facilitation payments, etc.).
• We will conduct fair and transparent transactions in good faith.

*4 "Business partners" include not only companies that have direct business relationships with the Lawson Group, but also businesses that are closely related to the Lawson Group's business even if there is no direct business relationship.

(4) We will create a comfortable workplace for all employees.

We will address the following items in order to create a comfortable working environment.

• We will respect the diversity, personality and individuality of our employees and strive to provide equal opportunities.
• We do not allow child labor or forced labor.
• We will comply with labor-related laws and prevent overwork and the non-use of holidays and leave.
• We will prevent sexual harassment, bullying and other harassment.
• We will understand each other's roles and cooperate with each other.
• We will promote health promotion and work-life balance.

(5) We will disclose necessary information to all shareholders and investors.

We will not only disclose corporate information as required by law, but also actively disseminate the information required to understand the Lawson Group in an accurate, easy-to-understand, positive and timely manner.

(6) We will take an active approach to environmental conservation and proactively carry out social contribution activities as a member of the local community.

(i) Environmental Conservation

In addition to complying with laws concerning environmental conservation, we will actively engage in activities for preventing global warning and otherwise protecting the environment.

(ii) Social Contribution Activities

We will actively contribute to society as a member of the local community through activities such as fundraising activities, environmental education programs, and volunteer activities.

(7) We will not have any relationship with organized crime groups, and maintain healthy and proper relations with politicians and public officials.

(i) Disassociating from antisocial forces

We will maintain a sound corporate climate by disassociating from antisocial forces such as organized crime groups and corporate racketeers and eliminating such forces entirely from the business activities of Lawson Group.

(ii) Relations with politics and administration

Except for our personal political beliefs, we will maintain an equal and healthy relationship with politics and administration, and will not take any action that could be perceived as back-scratching or a close relationship. We will establish and maintain open and transparent relationships with domestic and foreign politicians, public officials, and their equivalents, and will not engage in any acts such as providing benefits for the purpose of receiving preferential treatment.

(1) Education and training

The contents and approach of this Charter will be disseminated through education and training conducted by the compliance managers and education departments of each Lawson Group company.

(2) Monitoring

The status of compliance with this Charter will be monitored periodically by the compliance managers and internal audit departments of each Lawson Group company, who will identify, consider, and improve problems.

(3) Response when problems arise

In the event of a violation of this Charter, a prompt investigation of the facts and determination of the cause will be conducted, and a responsible and appropriate response policy and measures to prevent recurrence will be formulated. We will also promptly provide an explanation of these matters to stakeholders.

(4) Disciplinary actions, etc.

If this Charter is violated and the disciplinary provisions prescribed in the employment regulations or other internal rules of each Lawson Group company apply, the violation shall be subject to disciplinary action or other measures in accordance with such provisions.

(5) Establishment, Revision and Repeal

This Charter shall be adopted by a resolution of the Board of Directors of Lawson, Inc. and subsequent revision or repeal shall be subject to the same process.