SUSTAINABILITY Corporate Governance

Assuring Continuity of Business Operations

Business Continuity Management

Lawson, in business continuity management (BCM), has determined basic matters for taking necessary measures in case its management resources become dysfunctional or many of its employees or other members become unable to work.

Basic policy of business continuity management (BCM)

  • Sustain the Lawson brand
    Under the Group Philosophy, “Creating Happiness and Harmony in Our Communities,” we strongly recognize our social responsibilities as an enterprise. We will endeavor to ensure uninterrupted provision of products and services via the operation of stores in case of the occurrence of critical risks, such as large-scale disasters, on the premise that people’s safety is secured and fulfill our mission as a “community lifeline” in order to sustain the Lawson brand.
  • Continuation of the franchise (FC) business
    We are developing the franchise business. Even when a critical risk occurs, we will endeavor to maintain the requisite level of franchise headquarters operations and determine specific periods and methods for resuming business and operations to continue our franchise business.
  • Securing appropriate earnings
    In order to achieve our Group Philosophy of “Creating Happiness and Harmony in Our Communities,” we will secure and generate the appropriate level of earnings necessary for the company’s survival. To do this, we have determined measures in consideration of the impact that the occurrence of critical risks could exert on our earnings, social conditions, as well as laws and regulations.

To achieve this basic policy, we have complied practical procedures in the business continuity plan (BCP), and we are making efforts to establish a business continuity framework in line with the plan, as well as to sustain and enhance it, as important issues for management.

Business Continuity Plan

Initiatives to improve response capabilities are essential for sustaining a corporate climate adapted to responding sensitively to a variety of crises. Lawson is continually reviewing such business components as “hardware” factors involving office buildings and lifelines, “software” factors involving its business continuity plan (BCP) and manuals, and “skills” factors involving employees and franchise stores. Lawson uses its findings to implement improvements in crisis response capabilities throughout the Group.

For “software” factors involving its business continuity plan (BCP) and manuals, Lawson has created a BCP manual that defines the standards of conduct for the organization in order to continue our important operations as the franchise headquarters when critical risks to the headquarters’ functions occur. In the BCP manual, operation procedures are described for events such as when an earthquake hits the capital and when infectious diseases spread.

Cooperation with Local Governments at Times of Disaster

In its capacity as a community lifeline, Lawson is making progress toward concluding agreements with local governments concerning cooperation in the provision of goods and assistance to stranded commuters in times of disaster.

Entities concluding agreements on provision of goods in times of disasters*

●Local governments: 47 prefectures, 24 cities and wards

●Mass transit systems, etc: 11

●Electric power companies: 4

●Others: Tokyo Fire Department and Japan Ground Self-Defense Force, fuel companies

Entities concluding agreements on assistance to stranded commuters*

●Local governments: 43 prefectures, 10 ordinance designated cities

* As of June 30,2023

“Resilience Certification”

Lawson is certified as an enterprise that contributes to the building of national resilience against disasters.

In accordance with the “Guidelines relating to certification of groups contributing to the building of national resilience against disasters” established by the National Resilience Promotion Office, Cabinet Secretariat in February 2016, Lawson was recognized by the Association for Resilience Japan as the first convenience store to contribute to the building of national resilience against disasters.




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